Frequently asked therapy questions

Please reach out with any questions. I am happy to tell you more about my practice and to help you figure out if I am the right therapist for you!

I accept BCBS insurance and Brown Student Health Insurance (United Healthcare Student Resources).

My fee is $275 for 60 minute intake sessions, and $175 for a 45-minute therapy session or $235 for a 55-minute therapy session for out-of-network clients.

BCBS of RI and Brown Student Health Insurance (United Healthcare Student Resources) both pay for costs of online therapy (outside of normal copay/deductibles).  If your company has an out-of-state BCBS network it can be helpful to double check with your insurance company to ensure that teletherapy is covered.

Yes, I am doing all sessions online through HIPAA compliant telehealth services. You must live in Rhode Island in order to receive services. 

*Dr. Collum has a waitlist for therapy services at this time.

Therapy is confidential except under the following circumstances:

1. If you give explicit voluntary consent by signing a release of information form, information may be shared with whomever you designate on the form;
2. If you express serious intent to harm yourself or others, information would be disclosed to the extent necessary to ensure the safety of those at risk;
3. If you indicate knowledge of a situation involving abuse or neglect of children or elderly persons, a report may be made to the appropriate authorities. In child cases, reporting may be necessary when a person who is engaged in abuse or neglect in the past currently has contact with children;
4. If a court subpoenas your records, information deemed essential by the court may be released, but every effort will be made to protect your confidentiality within the law;
5. Information may be disclosed as necessary to insurance companies

Payments are due at the time of service unless other arrangements have been made in advance. Payments can be made with cash, check, or credit card.

Yes, I accept Blue Cross Blue Shield and Brown Student Health Insurance (United Healthcare Student Resources)

For clients with PPO insurance plans from all other insurance companies, I would be out-of-network, and am happy to provide you with a Superbill upon request. This includes information necessary for insurance to consider reimbursement (e.g. diagnosis, procedure code). You will then use this to apply for reimbursement from your insurance company. I encourage you to speak with your insurance provider to verify your mental health, out-of-network benefits.

All cancellations or rescheduling should be made at least 48 hours in advance of your scheduled session. No showed appointments incur the full session cost ($175). Late cancellations (cancelled with less than 48 hours notice) incur a $100 fee.

if clients miss 3 or more appointments in a 3-month period, then I will no longer be able to hold a designated therapy time slot.  I will be happy to have a discussion at that time related to the frequency of sessions, or to explore referral options.

You have the right to receive a "Good Faith Estimate" (GFE) explaining how much your medical care will cost.  Under this law, providers need to give clients who don't have insurance or who are not using insurance an estimate of the bill for medical items and services.

-You have the right to receive a GFE for the total cost of any non-emergency items or services.  This includes related costs such as: medical tests, prescription drugs, equipment, and hospital fees.

-Make sure your health care provider gives you a GFE in writing at least 1 business day before your medical service or item.  You can also ask your health care provider for a GFE before you schedule an item or service.

-If you receive a bill that is at least $400 more than your GFE, you can dispute the bill.

-Make sure to save a copy or picture of your GFE.

For questions or more information about your right to a GFE, visit www.cms.gov/nosurprises.

In case of a medical or clinical emergency, including a threat to your safety or the safety of others, please call 911, call or text the National Suicide Crisis Line (800-273-8255), or go to your nearest emergency room.